Reach us
Contact HVAC Doraville
Phone is how help starts here. Below are the hours, the emergency line and what to mention when you dial.
Ways to Reach the Team
- Phone number
- (770) 746-8222From a smartphone, tap it to place the call.
- Where we work
- Doraville and nearby DeKalb and Gwinnett towns
- After hours
- Emergency breakdowns go to a line that is answered 24 hours.
Business Hours
| Monday | 7 in the morning – 7 in the evening |
|---|---|
| Tuesday | 7 in the morning – 7 in the evening |
| Wednesday | 7 in the morning – 7 in the evening |
| Thursday | 7 in the morning – 7 in the evening |
| Friday | 7 in the morning – 7 in the evening |
| Saturday | 7 in the morning – 7 in the evening |
| Sunday | 7 in the morning – 7 in the evening |
Appointments run during these hours all week. For a breakdown outside them, the emergency line picks up 24 hours.
Worth Mentioning on the Call
When you phone (770) 746-8222, mention where any water is showing up, how often the system turns on and off, and any sounds or smells. The approximate age of the equipment and whether the heat comes from gas, a heat pump or a combination help the technician come prepared.
How the First Call Goes
Describe the symptom
Leak, cycling, no cooling, no heat, noise or smell, and when it started.
Rule out the simple stuff
Filter, breaker, thermostat and float switch checked together by phone.
Plan the visit
If a technician is needed, you will know what to expect and what happens next.
Quick Answers on Reaching Us
What happens if I get a busy signal or voicemail?
Record a short message with a callback number and a line about the trouble. The return call comes once a technician comes off the current job.
Can a leak be stopped before a technician arrives?
Often you can limit it. Turn the cooling off, catch the water and check whether the filter is badly clogged. The technician handles the drain and coil.
Do you cover towns besides Doraville?
Yes. Chamblee, Brookhaven, Norcross, Tucker, Dunwoody, Decatur and other nearby towns are on the route.
Can I phone about a commercial building?
Yes. Restaurants, offices, retail spaces, churches and light industrial buildings are serviced by the same team.
Which situations belong on the emergency line?
Cooling out in dangerous heat, heat out near freezing, water dripping from a ceiling, a scorched odor or a breaker that trips every time it is flipped. Smell gas? The gas company or 911 comes before us.
Ready to Get It Sorted?
Describe the problem and a technician will take it from there, with the cause explained and the price stated before any work.